Get in Touch
Have a question before you verify? Need help with your order? Our support team is based in New Zealand and works closely with our linguists to ensure quick, accurate responses.
Response Time
We aim to respond to all inquiries within 24 hours. (Often much faster during business hours)
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Common Questions
How long does verification take?
Most verification reports are delivered within 24 hours. We guarantee 48 hours maximum. If you need it urgently, please select the "Rush" option at checkout.
Do you offer refunds?
Yes! For Recommendations, we provide one complimentary revision round. For Verifications, if we are unable to verify your character (extremely rare), we will issue a full refund. Your peace of mind is our priority.
I already have a tattoo, can you check it?
Absolutely. Thousands of people use our service to verify existing tattoos before getting touch-ups or cover-ups. We can tell you exactly what it means and if the calligraphy is correct.